(填空题)
从理论上说,客户满意的类型中当可感知效果低于期望值即Q1 正确答案
![来源:www.examk.com](data:image/png;base64,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)
答案解析
略
正确答案
答案解析
略
相似试题
(填空题)
从理论上说,客户满意的类型中当可感知效果超过期望值即Q1>>Q0,客户就会()。
(填空题)
从理论上说,客户满意的类型中当可感知效果与期望值相等即Q1=Q0,客户就会()。
(判断题)
客户满意=实际感知效果━期望值。如果可感知效果低于期望值,客户就不会满意。
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客户满意度取决于可感知效果和期望值之间的比较;如果可感知效果低于期望值,客户就不会满意。
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客户满意度取决于客户可感知效果和期望值之间的差异。()
(单选题)
如同MRPⅡ系统能保证企业资源有效利用一样,从根本上说,采用()可以在制度、程序方面保证客户满意度不断提高。
(单选题)
客户满意度调查问卷的内容主要包括()、客户对服务质量的感知、客户对价值的感知、客户满意度和忠诚度。
(判断题)
客户满意度调查问卷的内容主要包括客户对服务的期望、客户对服务质量的感知、客户对价值的感知、客户满意度和忠诚度。()
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物流客户满意度的影响因素有三个方面:服务感知、质量感知、价值感知。()
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